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For Patients

The Keystone Accountable Care Organization (Keystone ACO) works with doctors, hospitals and other healthcare providers throughout the region to ensure you receive better, more coordinated health care.

When your doctor, hospital or health care provider is part of the Keystone ACO you benefit. Because the healthcare providers caring for you are now part of a stronger team. They’ll work together to get you the right care at the right time in the right setting.

If my doctor is in the Keystone ACO, can I still see whichever doctor I want?

Yes. If your doctor participates in the Keystone ACO you can see any healthcare provider who accepts Medicare.


Is the Keystone ACO a Health Maintenance Organization (HMO), managed care, or an insurance company?

No. The Keystone ACO is a group of doctors, hospitals and other health care providers who work together to provide you with better, more coordinated care. Doctors, hospitals and other healthcare providers in the Keystone ACO communicate with you and with each other to make sure that you get the care you need when you’re sick and the support you need to stay healthy and well.


How do I know if my doctor is in the Keystone ACO?

Participating providers will display a poster that notifies you of your doctor or health care provider’s participation in the Keystone ACO. It also informs you of your option to decline
sharing your health care information by calling 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.

If you aren’t sure if your doctor or health care provider is participating in the Keystone ACO, ask him or her during your visit. For general information about ACOs, call 1-800-MEDICARE.


Is my medical information secure?

The doctors, hospitals and other healthcare providers who work together in the Keystone ACO will be able to read your medical records, along with other staff authorized to help coordinate your care. Rest assured the privacy and security of your medical information is protected by federal law. Contact your doctor’s office for more information about how they protect your medical information or call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.


How will the Keystone ACO improve my care?

When your healthcare providers have access to your health information and are able to share that information with one another, they can give you better, more coordinated care. Each of your healthcare providers will know about the health issues that he/she treated as well as a more complete picture of your health through communicating with your other healthcare providers. When your healthcare providers are part of the Keystone ACO, you should see better, more coordinated care over time. With the Keystone ACO, you’re the center of care, and your satisfaction is one of our goals.


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